Anywhere, anytime, any device: redefining enquiry services at the University of South Australia Library Julie Hockey, Manager Academic Library Services Reduction in print loans From print to electronic ---- ebook ---- print Teaching & learning practices Spaces Technology Online Self service Client Survey 2015 •70% prefer help via email, chat, phone •27% would like a librarian come to them •52% use a library building for study/research •23% to access resources •3% to speak to a librarian Processes and workflows reviewed and streamlined From Service Desks to Service Points Phone queue Pop Ups