Insightful and comprehensive and covering new subjects like globalization and IT, this text, international in its approach, provides a thorough introduction to the key phases of the contracting process and the skills required by managers in its implementation.  These include:    policy for contracting   strategic purchasing  understanding markets   communicating the contracting decision   designing and drafting the contract   the role of the consumer  the regulation of service provision  Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new theoretical ‘contract management model’ and a ‘mature contract model', and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers.

CONTRACTING FOR PUBLIC SERVICES (Routledge Masters in Public Management) PDF

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