Members of the Harvard Negotiation Project--which brought you the mega-bestseller  Getting to YES --show you how to handle your most difficult conversations with confidence and skill.   Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project,  Difficult Conversations  walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:   how to start the conversation without defensiveness  why what is not said is as important as what is  ways of keeping and regaining your balance in the face of attacks and accusations  how to decipher the underlying structure of every difficult conversation  Filled with examples from everyday life,  Difficult Conversations  will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.  "Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."--  The New York Times   "These talented communicators blend a daunting array of disciplines into highly readable and practical advice."--  Booklist   "Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters  "Emotional Intelligence applied to life's tough moments."-- Daniel GolemanAmazon.com Review  We've all been there: We know we must confront a coworker,  store clerk, or friend about some especially sticky situation--and we  know the encounter will be uncomfortable. So we repeatedly mull it  over until we can no longer put it off, and then finally stumble  through the confrontation. Difficult Conversations, by Douglas  Stone, Bruce Patton, and Sheila Heen, offers advice for handling these  unpleasant exchanges in a manner that accomplishes their objective and  diminishes the possibility that anyone will be needlessly hurt. The  authors, associated with Harvard Law School and the Harvard Project on  Negotiation, show how such dialogues actually comprise three separate  components: the "what happened" conversation (verbalizing what we  believe really was said and done), the "feelings" conversation  (communicating and acknowledging each party's emotional impact), and  the "identity" conversation (expressing the situation's underlying  personal meaning). The explanations and suggested improvements are,  admittedly, somewhat complicated. And they certainly don't guarantee  positive results. But if you honestly are interested in elevating your  communication skills, this book will walk you through both mistakes  and remedies in a way that will boost your confidence when such  unavoidable clashes arise. --Howard Rothman

Difficult conversations: how to discuss what matters most PDF

The list of books you might like