This book is the only guide you’ll need for handling difficult behaviour. Accessible, readable and informative, it contains essential ‘how to’ information for solving relationship problems.It will give you new insights into those ‘impossible’ situations that cause so much anguish, stress and lost time. Over 200 highly readable pages of information and practical tips to help handle those nasty situations that obstruct us at work, interfere with our sleep and disrupt our lives. It is clearly written, highly readable, and filled with credible information and guidance for those wanting to become better at dealing with challenging behaviour in others.The ideas in this book can be applied wherever there are people; in work, family, or social spheres. The key is to identify the pattern of behaviour you’d like to change, and to interrupt the pattern by managing how you respond. Simple as it sounds, this is not always easy to do, but this book will tell you how.

Difficult People: A Guide to Handling Difficult Behaviour by Barry Winbolt (2002-09-01) PDF

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