My life’s work has been dedicated to the forgotten art of spoken communication and the power that the right words at the right time can have to achieve the right results. Quite often the decision between a customer choosing you over someone like you depends on your ability to know exactly what to say, when to say it and how to make it count. This book delivers tactical insight into the power of words and provides tools to empower success-driven individuals to get more of what they want. If you are looking for more copies of this book for your team, contact