General Manager’s Remarks Fiscal and Management Control Board Meeting January 8, 2018 Agenda • Wollaston Station Closure • January 4 Snow Storm 2 Wollaston Station Closure • Closed effective today for 20 months • Complete reconstruction • Project will make Red Line fully accessible 3 Wollaston Station Closure • Parking still available at Wollaston Station • Shuttle service to Quincy Center and North Quincy • Free transfers with valid pass to Commuter Rail at Quincy Center 4 Wollaston Station Closure • Customer communications • Wayfinding signage 5 Wollaston Station Closure • We acknowledge 20 months is considerable • Appreciate our customers’ patience • Thanks to the city of Quincy for collaboration 6 January 4, 2018 snow storm • Thank you to the men and women of the MBTA, our vendors and contractors, and our municipal partners 7 January 4, 2018 snow storm • Unified Snow and Ice Operations Plan • Detailed playbook 8 January 4, 2018 snow storm • Emergency Operations Center • Members of each department in same room • Efficiency in coordination, exchanging information 9 January 4, 2018 snow storm • Crews working around the clock clearing snow and ice from track, signals, switches 10