“Good People management is the most important and challenging skill required in the workplace” 1 WHY IS IT SO …? 2 Why is it so ……… That people skills are so important in the workplace and to the success of the manager and the business? 3 “ No one can do anything of much value on their own?” 4 MANAGER “Manager” comes from the Latin word “agere” which means “to do”, so a man – ager is a person who DOES things with thankfully, now, not just men but women too ….. A Manager is someone who does things with PEOPLE 5 “Most problems in the workplace, often boil down to communication” 6 Why are good people skills so challenging and necessary in the work place? 7 The workplace is like a family, whether we like it or not.” 8 THE FIRST PSYCHOLOGICAL INSIGHT is known as the HAWTHORNE EFFECT 9 “Somebody up there cares” 10