This document summarizes a study on differences in human resources practices between China and the US, specifically regarding hiring and training employees in the hospitality industry. It finds that while international hotel chains in China achieve the same high levels of service as in Western countries, they must use modified practices to account for China's unique challenges. These include a lack of qualified professionals, high turnover rates, and cultural differences between Chinese and Western management styles. The study interviews hotel managers in Shanghai, China and compares their practices to hotels in Orlando, Florida. It aims to show international chains in China modify hiring and training to overcome challenges and meet guest expectations.

Human Resources in China: Hiring and Training Employees in The Hospitality Industry, Differences Between China and The US PDF

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