Mobile phone is becoming a very common measure of telecommunication in Bangladesh. The number of mobile user is increasing day by day. It is very attractive market for the mobile connection providers. Presently there are five companies in the market. Each is trying to maintain & increase their market share. Among them Robi is one of the leading company in this sector. It is joined venture company between Axiata Group Berhad, Malaysia & NTT DOOCOMO INC, Japan. Axiata (Bangladesh) limited, formerly known as Telekom Malaysia International (Bangladesh), commenced its operation in 1997 under the brand name Aktel among the pioneer GSM mobile telecommunication service providers in Bangladesh. Later, on 28th March, 2010 the company started its new journey with the Brand name Robi. 
Internship is a Platform to gather hands on experience through an apprenticeship that would help an intern to improve his or her individual skills and competencies. Moreover, it helps to prove a person that how much he or she is capable for the task relate with the major of the curriculum. I completed my internship program at Robi Axiata Limted. During my internship period I was apportioned to the Customer Complaint Handling section under Technology Department. In this section I was working with the problems of the customers and resolving them. 
This report is mainly focuses on the Technological department of Robi and the complaints that customers have. The Technology department of Robi plays an important role for solving the problems of customers. There is many complaints which a particular customer have and processes of how to solve them. I have briefly discussed them in my report. Without solving the problems of the customers an organization cannot prosper properly. So the same case applies for Robi Axiata Limited. That is why Robi gives an extra effort to solve the problems of customers and make their customers happy. 
During my internship at Robi Axiata Limited, I have learned the culture of an organization. The working pattern and also learned about the office environment. I mainly worked on the CCM (Customer Complaint Management) team under Central operations of Robi. Here I worked in the Customer Complaint handling section, which has made it easier for me to interact with the customers and know their level. There is a fact that Robi is always very conscious about its consumer and always tries to adapt to changes over time and wants to modernize its products and service.

Internship Affiliation Report on Customer Complaint Management at Robi / Robi & Airtel Merger Customer Complaint Handling by Asrafun Nasa PDF

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