Introduction to Healthcare Quality Management explains the basic principles and techniques of quality management in healthcare. In non-technical language, this book describes methods of measuring, assessing, and improving healthcare services. It is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help you understand the vocabulary of healthcare quality management. You will learn:  Attributes of quality most important to healthcare stakeholders, including purchasers and consumers  Legislative mandates, regulatory agencies, and accreditation groups that influence healthcare quality activities  How to use common quantitative and qualitative process improvement tools  How to collect and analyze data to identify improvement priorities  Patient safety and risk management activities that reduce medical errors  Resource management initiatives that balance quality patient care and costs  Organizational factors that influence the quality process

Introduction to Healthcare Quality Management PDF

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