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Kundenorientierte Dienstleistungsentwicklung in deutschen Unternehmen: Vom Kunden zur Dienstleistung — Ergebnisse einer empirischen Studie PDF

pages221 Pages
release year2003
file size6.412 MB
languageGerman
by Patrice Lienhard (auth.), Prof. Dr.-Ing. Dieter Spath, Prof. Dr. rer. pol. Erich Zahn (eds.)
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