By blasting apart outdated perceptions and focusing on new   value-adding strategies, Measures of Quality & High Performance   explains the operating secrets of top companies.     Based on extensive research with 19 organizations that have   received the Malcolm Baldrige National Quality Award, the book explains   how each broke free of old strangleholds to achieve breakthrough   results. And it contains new findings, such as: increasing quality   actually drives overall expenses down; small, continuous improvements   (kaizen) are no longer adequate for reaching world-class status; and   reducing the time to do things actually increases quality.     The book helps readers assess their own companies by asking three   crucial questions: Has your organization recognized the new methods   that are replacing old habits? Does it employ customer value-added   concepts? Is training a key element in the overall strategy?

Measures of Quality & High Performance: Simple Tools and Lessons Learned from America's Most Successful Corporations PDF

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