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金管局处理银行投诉的服务承诺 项目 服务承诺 确认收到投诉相关的查询或已填妥的投诉表格 7 个工作日 初步回应投诉 10 个工作日 回覆投诉相关的查询 15 个工作日

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performance pledges of the hkma in handling banking complaints chi PDF

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by 金管局
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Preview performance pledges of the hkma in handling banking complaints chi

金管局处理银行投诉的服务承诺 项目 服务承诺 确认收到投诉相关的查询或已填妥的投诉表格 7 个工作日 初步回应投诉 10 个工作日 回覆投诉相关的查询 15 个工作日

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