CONTENTS MESSAGE FROM THE CHAIR, PROGRAM COMMITTEE TECHNICAL PAPER INDEX TECHNICAL PAPER STANDBYS INDEX Bo rs? LITERATURE CLASSIFICATION SYSTEM INDEX —METHODOLOGY CLASSIFICATION —FUNCTIONAL CLASSIFICATION —INDUSTRY AND BUSINESS CLASSIFICATION QUALITY CONGRESS PROGRAM COMMITTEE NASHVILLE HOST COMMITTEE ASQC OFFICERS FUTURE ANNUAL QUALITY CONGRESS DATES BE CT er ere eee ree ee XXXIV TECHNICAL PAPERS