Reseller & Affiliate Training January 29, 2013 Quick Note •  “Organizations” and “Organization Admins” are now •  “Teams” and “Team Leaders” About Me •  Chip Reaves –  IT Service Provider 1989-2000 (“CHIPTECH”) –  Franchisor 1999-2012 (Computer Troubleshooters) –  MSP 2011-current (CT-Anderson) –  Bigger Brains 2012- –  SMB 150, Franchise 500, AllBusiness Allstars, Small Business Advocate “Braintrust”, WSJ, NY Times, Fox News, ABC News, etc. Bottlenecks What Would You Upgrade? •  RAM? Core Duo 2.0GHz, 512MB, 40GB What Would You Upgrade? •  RAM? •  Hard Drive? •  Video Card? Core Duo 2.0GHz, 512MB, 40GB What Would You Upgrade? •  RAM? •  Hard Drive? •  Video Card? •  User? Core Duo 2.0GHz, 512MB, 40GB Upgrading the User’s Productivity •  Spam Prevention: $1.50/month •  Exchange Email: $6/month •  RMM & AntiVirus: $10/month •  Data Backup: $10/month •  CRM: $25/month •  Google Apps: $5/month •  VoIP Phone: $30/month •  iPad = $500 Upgrading the USER •  If the Users were 5% better, faster, and more knowledgeable about: –  Microsoft Office –  Quickbooks –  Sales –  Marketing •  How would that affect their job performance? •  What If it were 10%? 15%?