The document discusses measuring the impact of human resource (HR) practices on business results. It proposes using a balanced scorecard approach to measure HR's contribution from the perspectives of investors, customers, and employees. For the employee perspective, metrics like productivity, people measures, and process measures can track the effect of HR practices. The document also recommends auditing HR practices, professionals, and departments to assess HR effectiveness. Conducting such measurements and audits allows HR professionals to explicitly demonstrate how they add value to business results when discussing strategies with other executive functions.

Richard Ho Jia Chreng B1021151105 Measuring Human Resources: An Overview of Practice and A Prescription For Results PDF

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