You rely on your ServiceNow® Configuration Management Database (CMDB) to manage 
your IT infrastructure. By providing a centralized record of your applications and infrastruc- ture—and how they are related—it helps you to quickly diagnose and remediate outages, 
minimize the risk of changes, optimize infrastructure spend, lower operational costs, and 
avoid software license compliance penalties. 
To deliver these benefits, your CMDB needs to be accurate and up to date. However, if 
you use manual processes to populate your CMDB, there’s no easy way to keep up with 
constant infrastructure changes or avoid data entry errors. Your CMDB becomes increasingly 
unreliable and can ultimately fall into disuse as people lose trust. Dynamic virtualized and 
cloud environments make things even more challenging since changes are now 
automated and happen in minutes.

Servicenow Discovery PDF

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