Positive Service Gets Positive Results—    Every Time!        Customer loyalty is becoming harder to establish and just as difficult to    maintain. This is truer than ever in today’s hyperdigital world, where a single    customer venting his or her dissatisfaction on a blog or social network can    amass an army of anti-you activists—and send your business spiraling.        The Customer Signs Your Paycheck reveals the secret to ensuring customer    contentment during every interaction. Inside, Frank Cooper examines the    elements at the heart of quality customer service, which begin with selfawareness    and confidence. You’ll learn:    The 10 commandments for customer relations    Eight habits to help you get ahead    The easiest way to handle customer complaints    A simple method for remembering names        You’ll immediately take note of dramatic changes in the way you deal with    difficult personalities, customer complaints, and other challenges that come    with the territory.    Why drive customers to the competition? It really is easy to provide superb    service, even when dealing with today’s highly empowered and demanding    customer.

The Customer Signs Your Paycheck PDF

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