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Top 781 satisfaction PDF Book Page 31

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The Satisfaction of Change: How Knowledge and Innovation Overcome Loyalty in Decision-Making Processes

authorManlio Del Giudice, Maria Rosaria Della Peruta (auth.)
pages149 Pages
release year2017
file size2.263 MB

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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

authorW. Earl Sasser Jr., Leonard A. Schlesinger, James L. Heskett
release year1997
file size1.425 MB