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Effektives Customer Relationship Management: Instrumente — Einführungskonzepte — Organisation

Customer Relationship Management. Perspectives from the Marketplace

Customer service : utility style : proven strategies for improving customer service and reducing customer care costs

The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value

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Think Like Your Customer

Customer Analytics For Dummies

The Customer Service Focus

Customer Service Training - PapCom

Customer Loyalty and Success

The Customer Experience Model

Lesbian Romance: Returning Customer

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Real-world customer service

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Revolutionize your customer experience / Colin Shaw

Customer Engagement Report:: Audit & Strategic Plan

Customer Services Meeting Munich 25 May 1992

Managing Customer Relationships: A Strategic Framework

Pointillist Customer Journey Analytics 101 eBook

The Customer Is Not Always Right

Beat accelerating customer expectations with Trend-driven innovation

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