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The Experience-Centric Organization: How to Win Through Customer Experience

High Value, Low Cost: How to Create Profitable Customer Delight

Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution

Marktspiegel Customer Relationship Management: Anbieter von CRM-Software im Vergleich

Social Customer Experience: Engage and Retain Customers through Social Media

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Blogging to Drive Business: Create and Maintain Valuable Customer Connections

Business Charisma: The Magnetism of Personality, Presence, and Customer Engagement

Customer Value Management in Franchisesystemen: Konzeptionelle Grundlagen der Franchisenehmer-Bewertung

The Future of Retail Banking: Delivering Value to Global Customer

A Customer-oriented Manager for B2B Services: Principles and Implementation

Crisis in Higher Education: A Customer-Focused, Resource Management Resolution

Einsatz von Customer Relationship Management-Systemen: Bestimmungsgrößen, Ausprägungen und Erfolgsfaktoren

Digitale Transformationsexzellenz: Wettbewerbsvorteile sichern mit der Customer Company Excellence Matrix

Gestalt Psychology Influence customer perceptions and make advertising more memorable

It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused

It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused

The Customer-Focused Library: Re-Inventing the Public Library From the Outside-In

Be Our Guest: Revised and Updated Edition: Perfecting the Art of Customer Service
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