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Customer Relationship Management im Krankenhaus: Empirische Überprüfung eines Kundenwertmodells für niedergelassene Ärzte

Whatever happens, I'll support you: The effects of autonomy support during aggressive customer ...

Predictive marketing : easy ways every marketer can use customer analytics and big data

Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains (Series on Resource Management)

ISO 9001 and Lean: friends, not foes, for providing efficiency and customer value

The Effortless Experience: Conquering the New Battleground for Customer Loyalty

Deliver outstanding customer service: gain and retain customers and stay ahead of the competition

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow’s Business

Augmenting Customer Experience with SharePoint Online: Building Portals and Practices to Improve Usability

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal

Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

Knock your socks off answers: solving customer nightmares & soothing nightmare customers

CIM Revision Cards: Customer Communications in Marketing 05 06 (Official CIM Revision Cards)

Winning Her Business: How to Transform the Customer Experience for the World’s Most Powerful

Agile Product Development: How to Design Innovative Products That Create Customer Value
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