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Tough Customer: Chasing a better deal for battlers
Allan Fels
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Augmented customer strategy : CRM in the digital age
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2021 Guide to Customer Messaging - Twilio (1) (1)
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The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service
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Online Channel Integration: Value Creation and Customer Reactions in Online and Physical Stores
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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
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Customer-Relationship-Management-Systeme unter Nutzung mobiler Endgerate german
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Effective Complaint Management: The Business Case for Customer Satisfaction
Bernd Stauss, Wolfgang Seidel496 Pages201920.906 MB
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The Challenger Sale Taking Control of the Customer Conversation
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